- Methodology of Quality Assurance
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At Avalon.sk, we understand modern business and the implications of working in a rapidly changing global society. With that arrives the obligation for businesses to be immune to failure, it is expected that businesses are not allowed to make mistakes. We find that making mistakes is a very important part of being successful, however if a business fails in any way then the implications operationally and financially are enough to cause collapse. Legally, failure can result in massive losses, particularly in terms of reputation.Therefore, these three ideas are key to how we assure quality in all of our products and services:
01We develop highly available technologies - if one part of your technology infrastructure fails, it should pass off to a backup supply without interruption. From the ground up, we offer this in our integrated services such as broadband, our hosting platforms right the way through to our bespoke products.
02All of our products and services include regular servicing to account for the unaccountable - this way we can spot problems that we couldn't possibly have taken into consideration earlier and propose early solutions.
03Your infrastructure should carry the lessons learned from previous experiences - some technologies we develop are self-learning, other lesser technologies are audited via. service level agreements and most importantly, your account management team help you plan your organisation to deal with contingencies.
- Keeping Your Interests At Heart
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Our client base is not modest, and we see so much success because we are loyal to customers and provide continuity to help you remain resilient. Our values exceed frontline sales, we are thinkers and pioneers, we are leading a revolution in technology through our own scientific discoveries and our brilliant ideas, we are moving businesses far beyond the personal computer and computer infrastructures. Businesses shouldn't need to spend all of their time and troubles thinking about technology, they should be thinking about their business and how it works. We make the claim that much of the source of a company's inability to compete is attributed to available technology and the performance of that technology. Our job and primary goal is to move businesses away from this and towards real ideas and creations. Therefore, we are much more than a company, we are a technology company, we are a group of scientists dedicated to pushing your business forward and creating the technology you need to succeed without you having to worry about your infrastructure - we open up the doors for new entrants to new markets.
- Dedicated Account Management
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When you place an order with us, we carry out the work extremely quickly (quite often within 24 hours of the order being processed). Our engineers are available 24/7, as are our sales team to get work started for you as quickly as possible. When you choose us, its more than about making money, we learn from you and your business, we are there for you whenever you need us, not just one time. All customers are given a dedicated account manager who oversees the provision of services to businesses. Through your dedicated account manager we focus on what you need and how we can help you realise efficiency whilst making the most of your potential. When you choose the Avalon.sk Technology Group, you're never left behind and we support you with whatever it is you need, whenever you need it by the time you need it - we are dedicated to you.
- Our Service Guarantee
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Our customer services team regularly keep in touch with all customers to make sure they have everything they need, and to ensure all their products and services are working out better than they expected. Many of our products and services are designed to be self-healing and responsive to dangers. Our service level agreements for most services guarantee 100% uptime, an unchallenged level of service guarantee. When we can't meet our promises, we more than make up for it with technological and financial remedies without debate. With regular account reviews, our account management team ensure that your products and services continue to support your organisation. Our customer services policies and service level agreements are reviewed biannually by other companies and members of the public, as well as existing customers, to inform the next generation of customer service arrangements.
To learn more about our service guarantees, click here to view our service level agreements.